How do you secure that elusive return on capital?
Aspire’s comprehensive range of business applications make Aspire stand out from the competition.Using industrial-grade components and robust multitasking operating systems, Aspire is designed for 24-hour, 365-day working, year in, year out. This is the starting point to ensure you get that eventual ROI.At NEC, we firmly believe in the old maxim “If you can’t measure, you can’t manage” The phone system is probably one of your top three investments, ranking alongside your staff and computer system. Yet is it value for money? Very simply, is my new phone system making my business more efficient? Just how do you measure phone efficiency? This has always been a problem for businesses. Traditional call loggers monitor phone usage, not how efficiently your business is using the phone. With every Aspire, we bundle in a range of productivity enhancing applications that will make your business more efficient. What’s more is that many of our optional applications are available on a risk-free, ‘try-before-youbuy’ basis and are easy to download from our website. A typical bundled application is MyCalls, introducing for the first time the concept of performance measurement. It provides the management tools to start putting in place phone performance targets – service levels for want of another word. Aspire MyCalls is a unique real-time phone monitoring application for instantly identifying problem areas BEFORE they arise. Phone usage goes hand in hand with staff costs, your biggest cost. How do I ensure that I am getting the best from my staff and my new phone system? No matter how good your new phone system, people are only human. If they were not good at answering the phone before, then what’s going to change? With Aspire, the answer is MyCalls. It will change your staff’s perception of the phone system. Put simply, MyCalls is ‘Big Brother’ for your phone system. It tells you how good your staff are at using the phone system. It does this in real-time so you can react to problems as they occur. Aspire MyCalls is part of the MyCalls Applications Suite, an integrated range of applications adding value to the Aspire Telephony Server. MyCalls can be easily upgraded into a powerful suite of productivity enhancing applications. No business likes abandoned calls, yet unless you are watching all your staff, all the time how do you ensure calls are answered efficiently? Aspire has used call centre technology to solve these problems for you. | ||